up to broadband

search support

broadband technical faqs

What operating systems are supported for broadband?
Windows 98SE, Windows ME, Windows 2000 and Windows XP, Windows Vista, Mac OSX

Can I use my existing broadband modem?
Yes, you can, but you should be aware that iiNet only offers phone support for hardware issues that relate to modems we recommend and/or supply, including those that we may have supplied in the past. Alternatively, we have a range of modems to suit your needs. Please see the questions above if you'd like to access ADSL2+ speeds with broadband2+.

Will I require additional hardware for broadband?
broadband operates on a standard phone line. Inline Filters need to be plugged in between the wall outlet port and any device sharing this phone line. One filter is provided free with the iiNet Easy Installation Kit. If you require additional filters these can be purchased during the iiNet sign up process. Examples of devices to be filtered in your home include:

Note: If you require 4 filters in total, see Central Splitter below.

A Central Splitter is to be used in the following situations:
If you have four or more telephony devices: Telstra recommends the use of a splitter in this instance to maintain line quality.
Back to Base Monitored Alarm system: It is highly recommended to install a central splitter to avoid your alarm malfunctioning, as well as prevent any interference with your broadband connection. Installation of a central splitter must be arranged with a qualified Austel technician.

Can I connect broadband to a Commander system?
Commander Systems split one line coming into the home into many lines. ADSL requires a line running directly to the exchange, so to access broadband you will need to arrange a separate telephone line for your home.

Check out our additional hardware here.

Can you setup my network?
If you require your network to be connected to the internet through your broadband modem/router, we recommend contacting a third party technician as we are unable to setup Local Area Network connections (LAN). We can suggest trying your local computer retailer or try a third party support provider in your local newspaper under 'computer or internet support'.

When I transfer, do I need to make configuration changes to my modem or email set-up?
If you have a modem at home, you may need to make some changes to your settings- e.g. Username and password to configure the equipment to our network. If you buy one through us, we will configure it for you before we ship it to you. Email settings may change and we will provide you with this information during the activation process. If you need help with this please call our technical support team on 13 22 58.

What is the difference between a modem and a router?
In DSL terms, the difference between a modem and a router is the number of computers it can provide the Internet to. A modem is suitable for a single computer connected to broadband. Routers are designed to share the connection between multiple computers. If you have more than one computer in the house, then you should choose an ADSL router. We also have a wireless router which is a great option as it cuts out the need for unsightly cables. Check out iiNet's hardware now.

Which accounts come with a static IP address?
Currently iiNet provides static IP's as one of the features of our business plans. You can also buy blocks of static IPs for eligible accounts. Find out if you can add a static IP to your account.

Are there any blocked ports?
Yes. Port 0 is blocked on all broadband products - this port is a common way to attack a network and is not used for anything useful. The broadband home products also have the following ports blocked by default:

There are two reasons for blocking these ports. Firstly, they are commonly used for security exploits and denial of service attacks. Secondly, the home products aren't intended for running servers. If you would like to run a server on one of those ports, we recommend our business plans instead. Please note: you can remove port blocking immediately on your account by logging into toolbox. Also, port 25 blocking occurs both INBOUND and OUTBOUND when port blocking is turned on. This port blocking will affect any mail servers for outbound mail that you run from a broadband connection. When turning off port blocking via toolbox, port 25 will be re-enabled.

What happened to bliink zone?
With the new, even more generous traffic allocations, the bliink zone no longer applies to these new accounts. Traffic between clients and peering is now counted in your allocation. The new iiNet Free Zone will be available for currently sold broadband2+ , broadband1 and broadband1 transit accounts, and includes the following free traffic on our internal network:

Customers who wish to continue to receive the benefits of the bliink zone may remain on their existing bliink broadband account.