Case study:Quite simply, we can’t speak highly enough of iiNet’s services. It’s a quality package priced at an affordable rate, and the helpline too has exceeded our expectations.
Elizabeth Stroud
Discovery Learning
Discovery Learning is a global provider of people development, workplace coaching and facilitation services. Founded in 1994 by Elizabeth Stroud, Discovery Learning focuses on developing effective people skills to enable employees to form, maintain and improve professional relationships.
The Discovery Learning team works with public sector and industry groups to help them transition from a transactional culture of “a job well done” to a culture of achieving excellence and continuous improvement.
Based in Safety Bay, Western Australia, Discovery Learning works with clients in the state such as the Department of Water, Department of Agriculture and Food and the Perth Zoo, as well as interstate clients including CSIRO, SKM, BHP Billiton and Monash University.
Their reach also extends to countries in Africa, Asia and South America – with clients such as the Tanzania Chamber of Minerals and Energy, The University of Dar Es Salaam and Auryx Gold Namibia.
“The customer service has been extremely helpful when we’ve rung and have solved issues in a timely manner. We even get a call back so we’re not left hanging, and when there are changes to be made, communication is clear and easy to understand,” says Elizabeth.
Given that many of their clients operate in different time zones, Discovery Learning depends on reliable, consistent internet and email to communicate and send files. Often, their website is the first point of contact for many of their potential clients so it’s vital that it loads fast and doesn’t come up with errors.
For founder and director Elizabeth Stroud, iiNet’s reliable Hosting Services are one of the reasons why they’ve been a loyal customer since 1995.
“Quite simply, we can’t speak highly enough of iiNet’s services. It’s a quality package priced at an affordable rate, and the helpline too has exceeded our expectations.”
“The customer service has been extremely helpful when we’ve rung and have solved issues in a timely manner. We even get a call back so we’re not left hanging, and when there are changes to be made, communication is clear and easy to understand,” says Elizabeth.