We still work from the backyard shed where I grew up, and we currently have clients from australia and around the world.
Ayrton Sue
Element Engineering Australia
We still work from the backyard shed where I grew up, and we currently have clients from australia and around the world.
Ayrton Sue
Element Engineering Australia
iiNet is a company that listens. Any feedback he submitted was picked up and addressed. He even received personal phone calls from managers to help resolve any issues he experienced.
Having seen exponential business growth in a mere matter of months, mechanical engineering firm Element Engineering felt it was time to expand and upgrade.
Enter iiNet – who provided an email, calendar, phone and website hosting solution all in one place. Due to its rapid expansion, Element Engineering was seeking a calendar set up which allowed for seamless and no-fuss sharing – to enable the team to efficiently plan jobs and allocate technicians for certain times. iiNet provided the answer.
Ayrton only spoke with select representatives in iiNet’s business team, who got to know the business very well.
According to Element Engineering’s Managing Director, Ayrton Sue, the move across to iiNet was a piece of cake. The customer service he experienced was second to none – Ayrton only spoke with select representatives in iiNet’s business team, who got to know the business very well. In fact, iiNet’s reputation for its excellent customer service was one of the main reasons Ayrton chose the company.
For Element Engineering, iiNet managed the migration of two services from another supplier (email and web hosting). The calendar system set-up was next. Brodie, the customer service representative working with Ayrton, walked him through the entire installation process – which was particularly important for a small business like Element Engineering, which doesn’t have an internal IT team.
According to Ayrton, iiNet is a company that listens. Any feedback he submitted was picked up and addressed. He even received personal phone calls from managers to help resolve any issues he experienced.
Element Engineering is now up and running and on the move up. Ayrton can better manage his team’s capacity using his shared calendars and continues to be delighted with iiNet’s true dedication to its customers.
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