Contracts, Fees and Billing

Is there a contract to purchase 5G Home Broadband?

All 5G Home Broadband plans are available on a no lock-in contract.

How am I billed for my 5G Home Broadband service?

5G Home Broadband is provided on a prepaid basis. You must pay the monthly recurring charges in advance. iiNet will debit your bank account/credit card 7 days prior to the end of the billing period for the following billing period’s monthly charge.

Are there any excess charges?

No, it isn’t possible to accrue any excess charges with 5G Home Broadband.

Do I need to purchase any new hardware or equipment to use 5G Home Broadband?

To use 5G Home Broadband, you must use the 5G Home Broadband Modem supplied by us. All our new 5G Home Broadband customers will get this modem included with their plan.

What is the 5G Home Broadband Modem Non-return fee?

If you receive a new modem (RRP $612) with your order, you’ll pay $0/mth when you stay connected over 36 months. However, if you cancel your plan or your service is withdrawn within 36 months, you won’t need to pay out the modem, as long as it’s returned to us in Good Working Order within 21 days of cancellation/withdrawal. Otherwise, you’ll need to pay $17/mth for each remaining month. Max modem non-return fee is $612.

If you receive a refurbished modem with your order, there is no modem non-return fee for refurbished modems. However, iiNet retains ownership of the modem – so if you cancel your plan or your service is withdrawn, the refurbished modems must be returned to iiNet within 21 days of cancellation/withdrawal.

Is there a cancellation fee for 5G Home Broadband?

5G Home Broadband is only available on a no lock-in contract, so there's no contract break fee if you cancel in the first 36 months of your plan.

If a new modem is provided, a non-return fee may apply if you don’t return the modem within 21 days of cancelling your service or your order being withdrawn. Please refer to our Pricing Schedule for more details.