nbn® Wireless
We’re proud to be a national leader in customer service with a commitment to delivering great-value internet with options to suit every family's needs. With our iiNet nbn® Wireless plans offering unlimited downloads at an affordable price, there’s no time like today to switch providers. Check out our Fibre nbn® Plans or scroll down to find out more about our nbn® Wireless plans and pricing.
1. Enter your address to find your perfect plan
Please select the broadband service you wish to modify:
Select a no lock-in contract plan
Min Cost
Uses NBN12
Typical Evening Speed*
Min Cost
Uses NBN25
Typical Evening Speed*
Min Cost
Uses NBN50
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses NBN100
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses NBN12
Typical Evening Speed*
Min Cost
Uses NBN25
Typical Evening Speed*
Min Cost
Uses NBN50
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses NBN100
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses NBN12
Typical Evening Speed*
Min Cost
Uses NBN25
Typical Evening Speed*
Min Cost
Uses NBN50
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses NBN100
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses Superfast
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses Ultrafast
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses NBN12
Typical Evening Speed*
Min Cost
Uses NBN25
Typical Evening Speed*
Min Cost
Uses NBN50
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses NBN100
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses NBN12
Typical Evening Speed*
Min Cost
Uses NBN25
Typical Evening Speed*
Min Cost
Uses NBN50
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses NBN100
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses Superfast
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses Ultrafast
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses NBN12
Typical Evening Speed*
Min Cost
Uses NBN12
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Min Cost
Uses NBN25
Typical Evening Speed*
Fetch Entertainment
Optional add-on**
Typical Evening Speeds are subject to change and are measured 7pm-11pm. Speeds are not guaranteed and may vary. Addresses with speeds affected by nbn® wireless network congestion will be notified. Learn more about nbn® speeds. nbn® Key Facts Sheet. Additional once off $300 nbn® New Development charge applies if your premises is identified by nbn® as being within the site boundary of a new development. ** Fetch has a setup fee of $89.99. Fetch requires minimum internet download speed of 3Mbps and 4K resolution requires minimum download speed of 15Mbps, 4K content and 4K TV. Subscription required for Netflix, Disney+ and Prime Video. Channel Packs additional cost. ^30 included movies are pre-selected and updated daily.
Wi-Fi modem
- Advanced Wi-Fi 6 for better connections and performance
- Plug and play for a hassle-free set up
- Multiple Gigabit LAN ports for wired connections to your devices
- VoIP enabled
$74.95
upfront
$0 delivery fee
Modem make and model subject to availabilityAdd a Call Pack (may be added following NBN activation)
standard landlines
Add Fetch
/mth
for 24 mths
Set top box
Easy watch apps
30 movies each month*
Fetch Mini setup $59.99. *30 pre-selected movies each month. Fetch requires min speed of 3Mbps. Subscriptions required for Netflix and Stan.
Choose your TV Channel Packs
Your choice of TV Channel Packs
Add all channels
Fetch has a setup fee of $89.99. Fetch requires minimum internet download speed of 3Mbps and 4K resolution requires minimum download speed of 15Mbps, 4K content and 4K TV. Subscriptions required to use Netflix, Disney+ and Prime Video. Channel Packs additional cost. Fetch standard subscription promo offer available to new or existing iiNet customers on an eligible iiNet internet plan. Offer available until withdrawn. Discount will be forfeited if you cancel or change your plan. T&C apply.
Sports Packages
beIN SPORTS Pack
beIN SPORTS is the home of the world’s best football, tennis and rugby stars! Enjoy access to Europe’s best leagues including the Serie A, Bundesliga and Ligue 1. Plus, live coverage of the SPFL, EFL, Carabao Cup, the ATP & WTA Tours, the World Rugby Sevens Series and much more.
per
month
Italian Channel Pack
Stay in touch and up to date with four leading Italian channels. Enjoy news, movies and general entertainment, creating the feeling of Italy in your home.
per
month
Indian Content Apps
YuppTV is one of the world's largest internet-based TV and On-demand service providers for South Asian content, offering more than 161+ Hindi channels, 5000+ Movies, 100+ TV shows in 11 languages. You can sign up via yupptv.com/fetchtv
Enjoy Bollywood's biggest movie collection on Eros Now. 1000's of Indian hits, exclusive series and orginals. You can sign up via erosnow.com/activate.
Subscription terms and conditions apply. Indian Content Apps are only available on Fetch Mini and Mighty.
Upgrade to Fetch Mighty
For an additional $:
Record up to 585 hours of SD TV
Record up to 6 shows at once
Series Recordings to record every episode
Set recordings remotely via Fetch Mobi App
upfront
Multiroom
Set top box #2
Each additional Fetch Mini 4K set top box costs $10 per month plus an additional upfront $89.99 setup fee. Max 3 boxes per household. Each set top box requires a minimum internet download speed of 3Mbps for the best viewing experience. 4K resolution requires minimum download speed of 15Mbps. 4K content and 4K TV.
Check your broadband speed here to see if your internet download speed is sufficient.
per
month
Set top box #3
Each additional Fetch Mini 4K set top box costs $10 per month plus an additional upfront $89.99 setup fee. Max 3 boxes per household. Each set top box requires a minimum internet download speed of 3Mbps for the best viewing experience. 4K resolution requires minimum download speed of 15Mbps. 4K content and 4K TV.
Check your broadband speed here to see if your internet download speed is sufficient.
per
month
NBN™ Connection Device
You’ll also need an NBNCo nbn® Connection Device to get online. We’ll ship this device with your iiNet modem to your nominated delivery address ASAP. Once they arrive, just follow the included setup guide to plug them in and get online.
Learn more
Your address should already have an NBN™ Connection Device (typically connected to a wall socket in your home). If you have confirmed this device is not present, please select 'I don't have one' and we’ll ship a new one along with your WiFi modem.
Learn more
Included
at no extra cost
month
New Development charge applies if your premises is identified by nbn® as being within the site boundary of a new development.
All iiNet Residential nbn® plans come with
We simply shape all excess use
Available for iiNet-supplied modem
Support when you need it most
Change between plans at any time
nbn® Wireless General Information
Here’s some key information about getting iiNet nbn®. For more details, please visit our iiHelp FAQ.
How to get nbn®
Why choose iiNet nbn®?
- We're Australia's Best nbn® Provider 2018, 2019 & 2020 - as rated by the experts at CHOICE.
- Range of nbn® plan speeds - Connect to your ideal plan. There's a range of speeds to suit your needs.
- 24/7 customer support - any time of the day or night: if you need us, we'll be there
How do I get connected to nbn®?
Our coverage map is automatically updated with the latest information available from nbn®. If you've checked your address and the results advised say that your address is ready to get nbn® broadband, congratulations!
All you'll need to do is pick out an nbn® plan and sign up online, or give one of our friendly nbn® experts a call on 13 19 17. If it turns out you need a technician to visit and install some nbn® equipment, don't worry - we'll help organise this for you.
Can I keep my existing telephone number to use on the nbn®?
In most cases, we can bring your existing telephone number over to the nbn® network. Just call our friendly Sales Team on 13 19 17 to discuss the matter further.
Alternatively, you can specify that you'd like to keep your telephone number when you sign up online. We'll keep you updated on the progress of your number transfer.
I have existing broadband/phone services. How can I upgrade to nbn®?
Typically your address can be upgraded to nbn® broadband with little to no downtime. More often than not you can continue to use your existing services until your new nbn® equipment has been installed and your service has been activated. In the meantime, you should check to make sure that your current modem will be compatible with your new nbn® broadband service. Learn more.
Upgrading is simple, just sign up online or call our expert Sales Team on 13 19 17 to get started. If you're already with iiNet, you can select "Upgrade to nbn®" in My Products > Broadband in Toolbox.
Remember: Moving to nbn® broadband will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.
I'm renting, what do I have to do to get connected to nbn®?
Prior to any installation work taking place at the premises, you'll need to secure permission from your property manager or landlord. If they have any questions, just point them to this FAQ.
I already have nbn®. How do I switch my nbn® provider to iiNet?
If you already have an active nbn® service connected at your address and you've applied to switch to an iiNet nbn® plan, please call us on 1300 455 806 between 8AM-8PM (AEST), Monday to Friday, to arrange a Service Transfer. Once lodged, Service Transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.
If you do not own the active nbn® service connected at your address (i.e. you've just moved in and the previous tenant has left their services connected) then please see Connecting Outstanding FAQ instead.
How long does it take to switch to nbn®?
Timeframes for getting connected to nbn® vary, depending on whether an nbn® technician appointment is required.
If your address has previously been connected to nbn®, getting connected with iiNet is as easy as:
- Choose your perfect plan
- We’ll express deliver your modem
- Plug it in and get online
What nbn® speed is right for me?
Choosing the right nbn® speed depends on how you or your family uses the internet.
iiNet has a range of nbn® speeds and plans available, whether you just use the internet for browsing and emails or you have a large family with multiple users, gamers or heavy streamers.
Is nbn® available in my area?
Not sure if nbn® is available in your area? Just use our handy address checker to see if it’s available at your place.
View NBN plans View Wireless plansnbn® Installation
How long does it take to get connected to nbn®?
Typically, nbn® connections are completed within 2-20 business days - this varies depending on whether or not you've already had your nbn® equipment installed as well as nbn® technician availability.
Activations may occur sooner if nbn® has previously been connected at your address.
What happens when nbn® is installed?
If an nbn® technician is required to visit your premises to install any required equipment or complete your nbn® connection, we'll be in touch to book a suitable appointment with you. An installation is typically not required if nbn® has been previously connected at your address.
The type of equipment you'll receive depends on the type of nbn® being connected. Give our Connecting to the nbn® article a read for more information.
View NBN plans View Wireless plansnbn® Wireless Download speeds
* Basic typical evening speeds indicate typical download speeds between 7pm and 11pm and speeds may vary due to various factors explained below.
Uses NBN12
For basic internet use such as web browsing and email.
Uses NBN25
Recommended for households with multiple devices and broadband
users.
Factors that may affect your nbn® connection speed
|
nbn® Infrastructure This applies to nbn® Satellite and Fixed Wireless connections during severe weather conditions, or when the dish/antenna is physically obstructed. |
|
|
Quality and capability of hardware This can include modems, WiFi routers and Ethernet or phone cables. |
|
|
WiFi signal interference You can learn how to improve your home or office’s WiFi signal here. |
|
Number of connected devices When too many devices share the same bandwidth, data flow is limited |
|
|
Network Congestion For example, when speeds slow during peak traffic in the evenings. |
|
|
Which content is being accessed There may be insufficient server capacity or other issues affecting a specific website or online game. |
|
* nbn® Speeds: Typical Evening Speed indicates download speed and is measured between 7pm and 11pm. NBN12 and NBN25 indicate the underlying speed tier that your nbn® plan is on and represents the maximum possible speed that is available outside the busy period of 7pm-11pm.Learn more about nbn® speeds.
nbn® Wireless Hardware
Do I need equipment installed by nbn®?
If necessary, an nbn® technician will complete a standard installation of the required nbn® equipment at no cost to you. Please note that fees may be incurred for non-standard installations as determined by nbn®. The technician will be able to advise these fees if this is the case.
Check out Connecting to the nbn® for more details about the different types of equipment used with the different types of nbn® services.
Will my current modem/router work with nbn® broadband?
To use your nbn® service your modem must be nbn®-ready and allow you to change the VLAN setting. For nbn® FTTN or FTTB your modem will also need to be VDSL2 compatible.
You can check compatibility with your modem manufacturer. Learn more about modem compatibility requirements.
Please note: You may be required to purchase an iiNet modem with your iiNet nbn® plan. This requirement will be confirmed on-screen or over the phone when you sign up with us.
Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the nbn® network?
Many types of devices that are normally connected to phone lines (such as medical alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the nbn® network, however please contact the service provider or device manufacturer to make sure - you may need to order a specific type of phone service on the nbn® network in order for these services to continue working.
With nbn® Wireless you do not have to switch your phone line to the nbn® network. If you choose to continue your phone line service, existing devices and services operating on this phone line will remain unaffected.
Please note:
- iiNet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.
- We recommend you register any medical alarm services on the nbn® Medical Alarm Register, which can be found on the nbn® website.
nbn® Contract & Fees FAQ
What is the New Development Fee?
Effective 1 April 2016, the $300 New Development Fee (NDF) is charged for all nbn® broadband connections in the following circumstances:
The first connection at premises in a newly developed area i.e. a suburb with no pre-existing telecommunications infrastructure.
- The first connection(s) at premises in establish area in the rare instance that a developer has increased the number of dwellings on the same plot of land e.g. demolished a single house and built a block of units.
- Once the NDF has been charged at an address, it will not be charged again for subsequent connections, provided the number of dwellings at that address has not increased.
At iiNet, we pass on the full $300 NDF charge as billed by our wholesaler, nbn®, to new customers. These charges are clearly visible when applying for a service – they are also included in any Critical Information Summary for nbn® broadband plans sold after 1 April 2016, and the Pricing Schedule of our Customer Relationship Agreement.
Can I change my nbn® plan after I've signed up?
You sure can! Whether you have a no lock-in contract or a 6 month contract you may switch between our nbn® plans at any time without incurring contract break fees.
If you wish to change your nbn® plan, check out our Changing your broadband plan in Toolbox guide or simply call us on 13 19 17.
About nbn® Wireless
The National Broadband Network (nbn®) refers to the fixed line, fixed wireless and satellite infrastructure being rolled out by nbn® to replace the existing broadband infrastructure with a faster and more reliable broadband service.
nbn® Wireless
An antenna is installed on your roof that delivers broadband from a dedicated nbn® Wireless tower in your area.
Coverage
The nbn® rollout has commenced across Australia, here at iiNet, we've got you covered. To get started and find out which nbn® plans are available to you now, simply check your address.
nbn® Wireless Terms
All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17
nbn® Wireless General Terms
Connecting to nbn®
- Please do not disconnect your existing services until your nbn® service is working.
- Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the nbn® (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is nbn® compatible.
- We recommend you register any medical alarm services on the nbn® Medical Alarm Register, which can be found on the nbn® website.
- We are responsible for your service up to the Network Boundary Point, which is a Network Termination Device supplied by nbn®.
- Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to nbn®. You may require a registered cabler to connect these to your nbn® service. You will be responsible for the cost of any such cabling work.
- Your nbn® service does not include a battery backup. This means your household will be unable to access any internet and telephony services provided by nbn® during a power outage. This includes making calls to emergency service numbers like 000. Please ensure you have alternate ways of making calls, such as mobile phone.
- If you transfer your existing nbn® service, you understand that you are responsible to your current broadband provider for any charges incurred until this transfer is complete.
- The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.
Telephony Services
- nbn® Phone is a phone service that is offered with your nbn® plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem.
- Some of our nbn® Phone services will not work on a third party modem. In these instances we will not provide you an nbn® Phone service if you have not purchased an iiNet modem.
- Calls to 000 emergency services may not be possible in the event of a power outage.
- We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
- Calls to 19/1900 numbers are not available.
- Calls to certain 'high-risk' international destinations are not available by default.
- This service is provided on the basis that you waive your rights under the Customer Service Guarantee in relation to the nbn® Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
- For calls on nbn® Phone:
- Timed international calls are charged per second.
- Calls to Australian mobile numbers are charged per 30 second block.
- Included calls are subject to our Acceptable Use Policy.
- nbn® Phone must be paired with an active iiNet nbn® service. If your nbn® plan is cancelled, your nbn® Phone service will also be cancelled.
- Transferring an existing phone number to nbn® Phone will disconnect the existing phone service. After a successful transfer, please contact your existing provider to ensure that your phone service and any add-on services are cancelled.
- You may purchase Home Phone which has different terms and features. Learn more about Home Phone.
Hardware
- There are multiple types of broadband and phone on the nbn®, with different hardware setups and requirements. Learn more about modem compatibility requirements.
- You may be required to purchase an iiNet-provided modem to be supplied with an iiNet nbn® service. This requirement is confirmed in your signup cart.
- nbn® FTTC connections require an nbn® Connection Box, which;
- May be shipped to you for self-installation (if your premises is eligible)
- Will reverse-power the nbn® network to provide you with a working service
- Remains the property of nbn® and should not be removed from the premises
All about your quota
- Both uploads and downloads count towards your monthly quota.
- If you exceed your monthly nbn® quota you will not be charged excess fees. Instead, your nbn® plan will be shaped to the speeds shown below. Liimitless plans do not have a quota limit.
|
nbn® plan |
Shaped speed |
| NBN12 500 | 256/256 kbps |
You may purchase a Data Pack to unshape your nbn® service.
Contract Terms
If you have taken a 6 month contract, and end it early, you will be charged a $40 break fee to cover the costs reasonably incurred by iiNet when the contract commenced.
Fair contract guarantee
When you sign up to a contract, you commit to retain your nbn® service for the set period.
However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract.
nbn® Wireless Fees
Setup fees
| Setup Fees | |||
|---|---|---|---|
| New customers | Existing customers | ||
| No lock-in contract | 6 month contract | No lock-in contracts | |
| Standard activation This is our once-off activation fee to get you connected.* |
$0
|
$0
|
$0
|
|
nbn® WiFi Modem |
$114.95
|
$74.95
|
$74.95
|
| nbn® WiFi Modem Delivery This is our delivery fee to provide you with your nbn® WiFi Modem (if purchased). |
$0 | ||
| Non-Standard setup Fees may be incurred for non-standard or additional nbn® installations. |
As defined by nbn® (or iiNet where applicable) | ||
| New Development Charge As of 1st April 2016, nbn® introduced a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on new development charges . |
$300 | ||
* Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. This does not include the purchase of a modem. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed prior to iiNet setup.
Hardware Non-Return Fees
If you withdraw an order from us (before your service is activated) and receive the modem we supplied to you, you will need to pay for the modem unless it is returned to us in good working order within 21 days of withdrawing your order.
If you cancel your service after it has been activated, any applicable modem payment fees will apply in accordance with the terms and conditions of your chosen service.
| Hardware | Amount |
|---|---|
| Hardware Fee on 6 month contract | $74.95 |
| Hardware Fee on no lock-in contract (existing customers) | $74.95 |
| Hardware Fee on no lock-in contract (new customers) | $114.95 |
If you have selected a Fetch plan, received the Fetch Set Top box supplied to you and want to:
- withdraw your order from us (before your internet service is activated); or
- remove your Fetch subscription only (before your Fetch hardware is activated),
your Fetch setup fees will be credited back to your account once the Set Top box is returned to us in good working order within 21 days of withdrawing your order or removing your Fetch subscription (before Fetch hardware is activated), respectively.
If you cancel your Fetch subscription after it has been activated, any applicable Fetch payment fees are non-refundable.
| Fetch Setup Fees | Amount |
|---|---|
| Fetch Mini | $59.99 |
| Fetch Mighty | $399.99 |
$10 delivery fees are not refundable.
nbn® Data packs
So you've gone a bit crazy on the old downloads. Don't sweat it, we've all been there - just pick up an iiNet Data Pack to replenish your monthly broadband quota. It's a bit of extra quota added to your Peak, Off-Peak or Anytime allowance for full-speed access when you want it. Available through Toolbox. And we promise not to tell anyone. Honest.
$10
provides 10GB
extra usage
$15
provides 20GB
extra usage
$30
provides 50GB
extra usage
$50
provides 100GB
extra usage
$80
provides 200GB
extra usage
nbn® Phone
nbn® Phone works just like a normal phone, using your internet connection to make and receive calls.
nbn® Phone services will not work on a third party modem. In these instances we will not provide you an nbn® Phone service if you have not purchased an iiNet modem.
nbn® Phone requirements
To get nbn® Phone up and running in your home, you'll need:
A phone handset
nbn® Phone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem. Which means you also need...
An iiNet VoIP modem
You’ll need a VoIP modem supplied by us in order to use nbn® Phone. Our modems feature easy plug-and-play setup.
Features
nbn® Phone includes the following standard features:
- Calling Line ID Blocking
- Call Barring
- Call Forwarding
- Call Waiting
- 3-Way Call
Please note that by default, nbn® Phone numbers are not listed in the White Pages directory. Provided that you do not opt in to having your number listed and Calling Line ID Blocking is switched ON, this would be equivalent to a “Silent Number” available for landlines.
nbn® Phone Call Rates
| NBN Plan | NBN12 500 | NBN12 Liimitless | NBN25 Liimitless Incl LN Calls | NBN25 Liimitless Incl LNM Calls |
|---|---|---|---|---|
| Local calls | 15c untimed | 15c untimed | Included | Included |
| Standard National calls | 15c untimed | 15c untimed | Included | Included |
| Standard Calls to Australian Mobiles | 29c per min (per 30 sec block) |
29c per min (per 30 sec block) |
29c per min (per 30 sec block) |
Included |
| International calls | From 5c per min | From 5c per min | From 5c per min | From 5c per min |
| 1300 and 13 numbers | 30c/call untimed | 30c/call untimed | 30c/call untimed | 30c/call untimed |
All nbn® Plans listed above have access to International Call Pack for $10 per month. This includes calls to landlines in our top 20 international destinations.
Some of our nbn® Phone services will not work on a third party modem. In these instances we will not provide you an nbn® Phone service if you have not purchased an iiNet modem.
Promotion Terms
nbn® Wireless Promotion Terms
$40 modem discount available to approved customers (‘Eligible Customers’) who sign up and stay connected to any 6 month contract iiNet nbn® Wireless plan (‘Eligible Plan’) from February 2020 and available until withdrawn, as advertised. New iiNet customers only. This offer is available in conjunction with other in-market offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.