• The installation of iiNet FTTB will disconnect the current copper-line telecommunications service that is connected to your premises. Disconnection will occur during your installation. Where your address has multiple copper-lines, the FTTB installer will confirm with you that the correct copper-line has been transitioned.
• Not all the devices and services currently using your copper-line phone and internet service will be able to operate over FTTB. This may include back-to-base alarms, personal response systems, fax machines, EFTPOS or your modem. Please check with your manufacturer or provider to see if the device or service is compatible with FTTB.
• Moving to FTTB will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.
• We are responsible for your service up to the Network Boundary Point, which is your side of the Main Distribution Frame (the telecommunications frame typically located in your building's communications room/basement). You are responsible for all cabling and equipment beyond that point.

• You will be supplied with an FTTB WiFi modem.
• You may require a Network Termination Unit (NTU) with your FTTB service. If required, we’ll supply this to you without charge. The NTU remains the property of iiNet and should not be removed from a premises once installed.

• Basic - A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.
  Download speeds: Up to 12Mbps   Upload speeds: 1Mbps*

Factors that may affect your FTTB connection speed

• Quality and capability of hardware
  This can include modems, WiFi routers and Ethernet or phone cables.
• WiFi signal interference
  You can learn how to improve your home or office's WiFi signal here.
• Network Congestion
  For example, when speeds slow during peak traffic in the evenings.
• Number of connected devices
  When too many devices share the same bandwidth, data flow is limited.
• Which content is being accessed
  There may be insufficient server capacity or other issues affecting a specific website or online game.
• FTTB Infrastructure
  For example, the length and quality of copper cabling in your building.

* Actual FTTB throughput speeds may be slower and could vary due to various factors including interference, customer cabling and equipment, download source, and quality and distance of in-building copper. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.