Legal

As previously notified on 3rd March 2022 and 29th March 2022, the iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, TransACT Capital Communications Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred as a result severe weather on or about Monday 21 February 2022 through to Thursday 24 February 2022 and again Friday 25 February 2022 through Monday 28 February 2022 in parts of the Hunter District of New South Wales.

Servces are impacted in the area bounded by and including but are not limited to the area starting at Dark Point following the NSW coastline south past Newcastle to the Barrenjoey Lighthouse then northwest to Canoelands. From Canoelands the area heads northeast to Upper Mangrove, northwest past Higher MacDonald and Wollemi to Kelgoola then north past Kerrabee to Cattle Creek. The area turns west past Ardglen to Curricabark then southwest to Gloucester Tops. From Gloucester Tops the area heads southeast past Wards River to Markwell, south to Crawford then southeast back to Dark Point. All suburbs and towns, offshore islands and coastal areas serviced by Telstra within these boundaries are encompassed.

Sever weather events have caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found https://www.telstra.com.au/consumer-advice/customer-service/mass-service-disruption/. A copy of this notice will also be published in the Sydney Daily Telegraph on 25/04/2022.

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration. The impact in the affected region has been greater than initially estimated and as a consequence of continued weather effects, the expected date for resumption of normal service operations has been extended to 15 May 2022.

As these circumstances are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 25 February 2022 to 15 May 2022 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.

As previously notified on 3rd March 2022, the iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, TransACT Capital Communications Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred as a result of severe weather on or about Monday 21 February 2022 through to Thursday 24 February 2022 and again Friday 25 February 2022 through Monday 28 February 2022 in the Northern Rivers, Mid North Coast and Northern Tablelands Districts and parts of the Hunter, Central Tablelands and North West Slopes & Plains Districts of New South Wales.

Services are impacted in the area bounded by and including but are not limited to the area starting at the area starting at starting at Duranbah Beach on the QLD/NSW border following the coastline south past Byron Bay, Port Macquarie, and Newcastle to the Barrenjoey Lighthouse then northwest to Canoelands. From Canoelands the heads north to Bucketty, west to Glen Davis, north to Merriwa then northwest to Rocky Glen. The area turns northeast past Gravesend to Blue Nobby then north to the NSW/QLD border and continues following the border easterly back to Duranbah Beach. All suburbs and towns, offshore islands and coastal areas serviced by Telstra within these boundaries are encompassed.

Severe weather events have caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found https://www.telstra.com.au/consumer-advice/customer-service/mass-service-disruption/. A copy of this notice will also be published in the Sydney Daily Telegraph on 28/03/2022.

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration. The impact in the affected region has been greater than initially estimated and as a consequence of continued weather effects the expected date for resumption of normal service operations has been extended to 24 April 2022.

As these circumstances are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 25 February 2022 to 24 April 2022 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.