Legal

As previously notified on 19 May 2022 the iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred as a result of severe weather on or about Monday 9 May 2022 through to Friday 13 May 2022 in the Capricornia and Central Highlands & Coalfields Districts of Queensland.

Services are impacted in the area bounded by and including, but are not limited to the area starting at Kilcummin heading southeast past Bundoora and Balcomba to Wooderson then southwest to Mount Alma. From Mount Alma the area turns southeast to Gindoran, south to Gaeta, southwest to Cynthia, and west to Camboon State Forest then southwest to Cockatoo. The area heads northwest to Mungabunda, west to Caldervale, northwest to Drummondslope, northeast to Port Wine, north to Peak Vale then northeast back to Kilcummin. All suburbs and towns serviced by Telstra within these boundaries are encompassed.

Severe weather events have caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found https://www.telstra.com.au/consumer-advice/customer-service/mass-service-disruption/. A copy of this notice will also be published in the Brisbane Courier Mail on 13 June 2022.

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration. The impact in the affected region has been greater than initially estimated and as a consequence of continued weather effects the expected date for resumption of normal service operations has been extended to 3 July 2022.

As these circumstances are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 12 May 2022 to 3 July 2022 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.

The iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred as a result of severe weather on or about Monday 9 May 2022 through to Friday 13 May 2022 in the Capricornia and Central West Districts and parts of the Central Highlands & Coalfields District of Queensland.

Services are impacted in the area bounded by and including, but not limited to, the area starting at Clairview following the coastline south past Yeppoon, Gladstone and Agnes Water to Deepwater National Park then southwest to Gindoran. From Gindoran the area heads south to Gaeta, southwest to Cynthia, west to Camboon State Forest, southwest to Glebe then northwest to Mungabunda. The area turns west to Caldervale, southwest to Yandarlo, west to Farrars Creek, and northwest to Min Min then northeast to Kynuna. From Kynuna the area heads east to Corfield, southeast to Quetta, northeast to Kilcummin, southeast to Bundoora then northeast back to Clairview. All suburbs and towns, off shore islands and coastal areas serviced by Telstra within these boundaries are encompassed.

Severe weather events have caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found at https://www.telstra.com.au/consumer-advice/customer-service/mass-service-disruption/. A copy of this notice will also be published in the Brisbane Courier Mail on 18/05/2022.

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration.

As these circumstances are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 12 May 2022 to 12 June 2022 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.