Troubleshooting your internet connection
Check out these handy tips to ensure that you are maximising your internet speed. You can trouble shoot common issues including connectivity, dropouts and broadband internet speed performance.
NBN™ speeds explained
Modem Isolation Test
Power cycle your modem
Troubleshoot ADSL Drop Outs
Things that can affect your internet connection
Examples include the length and quality of copper cabling used in a network, the capacity at your local exchange and the capacity of international cables.
Quality and capability of hardware
This can include modems, WiFi routers and Ethernet or phone cables. Older routers may not properly support modern services.
Number of connected devices
When too many devices share the same bandwidth, data flow is limited so your connection will run slower.
WiFi signal interference
You can learn how to improve your home or office’s WiFi signal here.
For example, when speeds slow during peak traffic in the evenings.
Which content is being accessed
There may be insufficient server or other issues affecting a specific website or online game.
iiNet product troubleshooting