SIM Only Plans for Mobile

General for all plans:

All iiNet mobile plans are paid each month in advance and auto-renew every month until you cancel. The recurring monthly plan fee is charged in advance, 7 days before the start of the next billing cycle.

Speed caps:

For iiNet mobile plans purchased after 2 August 2024, plans are speed capped at:

• Small Plan: 150Mbps on our 4G network
• Medium Plan: 150Mbps on our 4G and 5G networks
• Large Plan: 250Mbps on our 4G and 5G networks

These speeds are the maximum potential speeds that you may get access to. The actual network speed you experience may be slower and will vary depending on various factors including your device, location, available bandwidth and source of download.

Additional prepaid balance:

Purchasing a prepaid balance is optional – your default prepaid balance is $0, and you can use the included value of your plan without a prepaid balance. A prepaid balance allows you to use additional features that aren’t included in your plan, such as:

• Calls, SMS and MMS to international numbers
• Excess data ($10 for 2GB)
• International roaming (making calls, using data and sending SMS/MMS while overseas).

Excess data:

Excess data is not included in your plan and requires a prepaid balance of at least $10 otherwise your mobile data will become inactive until next month’s billing cycle.

If you use up the amount of data included in your mobile plan, then:

• if you have a prepaid balance of at least $10, 2GB and a charge of $10 will be automatically added to your plan;
• if you don’t have a prepaid balance of at least $10, your mobile data will become inactive until your next billing month activates, or your balance is topped up to the minimum $10 charge.

2GB of data for $10 will be automatically added as many times as needed during your billing cycle, provided that you have a sufficient prepaid balance.

International calls and SMS:

The following standard international calls and SMS are included in all iiNet mobile plans purchased after 2 August 2024 :If you use up the amount of data included in your mobile plan, then:

• Small plan (which includes 100 minutes of international calls and SMS to 31 countries each month).
• Medium and Large plans (which include unlimited minutes of international calls and SMS to 31 countries each month).

Check out our international call rates for a full list of included countries and call rates.

Note: Countries may vary. Calls to satellite phones are excluded. Calls to excluded countries or calls that exceed the monthly minutes allocated to your selected plan will be charged at ‘Pay As You Go’ rates from your prepaid balance (if available).

International roaming:

To ensure you do not incur unexpected and high data usage fees whilst roaming, we recommend disabling mobile data and roaming settings on your device before going overseas.

If you would like to use your plan overseas, you will need to make sure international roaming is turned on in Toolbox.

For more information about international roaming, check out our support page.

Calls to emergency services:

You can contact emergency services using an iiNet approved device. Using a device other than an approved iiNet device may impact your ability to call emergency services.

Included usage:

• Unlimited calls, SMS and MMS to standard Australian numbers

• Included data as specified for the plan you have purchased

• Included international calls and SMS as specified for the plan you have purchased

• Unlimited voicemail deposit and retrieval

Standard rates apply for usage outside of the included calls and for excess data. Unused included calls and included data are forfeited at the end of each monthly billing period. Any unlimited usage provided is only for use in Australia.

Included data:

iiNet plans have a specific amount of included data each month. Data usage is not unlimited and will be taken out of your included data.

• If you exceed your plan's included mobile data amount, additional excess data usage charges may apply.
• Any unused data does not roll over into subsequent months and will be forfeited at the end of each monthly billing period. · Data usage records in Toolbox may be delayed by up to 30 minutes.
• Data usage includes combined upload and download data transfer.
• Some mobile phones have the capability to run multiple data sessions at the same time. This will be recorded in your mobile usage as overlapping data usage within the same time periods.

All data for use in Australia within 4G and 5G coverage areas. A 5G-enabled phone is required in a 5G coverage area to access the 5G network. If you are not within a 5G coverage area, your service will automatically switch over to 4G and speeds will be less than that of 5G. Actual speeds and functionalities may vary due to things like device capability, location, and network congestion.

Excluded usage:

• Calls to international numbers after the first 100 minutes and 100 SMS (Small plan only)
• MMS to international numbers
• Calls to satellite phones
• Third-party content
• International roaming, directory assistance and other enhanced services

These iiNet mobile services are prepaid. You must pay the monthly recurring charges in advance. In addition, you have the option to make additional prepayment for usage that is not within the included value for your plan (“Additional Prepayment”) up to the amount of the Additional Prepayment or the balance of it from time to time. You may make Additional Prepayment at the time of commencement of your service or at any time or times afterwards via the Toolbox section of the iiNet website. If you choose to make Additional Prepayment, the amount will be debited from your nominated bank account or credit card. We will send you messages about your usage during the month. If your service is cancelled any unused balance of the Additional Prepayment (“Prepaid Balance”) will not be refunded to you but will be retained by iiNet. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.

Excess data

These plans have a certain amount of included data each monthly billing cycle. If at any time in a billing cycle you use more than the amount of included data, we will charge $10 out of your Prepaid Balance to increase the amount of included data available in that particular billing cycle by 2GB. If there is insufficient funds in your Prepaid Balance, your mobile data will become inactive until your Prepaid Balance is topped up to a sufficient level. If your usage is high, this can occur more than once per month.

Example of charges:

• 1MB excess data: We will charge $10 out of your Prepaid Balance which will give you an extra 2GB to use for the billing period
• Over 2GB excess data: We will charge another $10 out of your Prepaid Balance which will give you another extra 2GB to use for the billing period

iiNet will endeavour to warn you via SMS when you are about to exceed and have exceeded your included plan value amount. iiNet displays the information regarding usage to you (via Toolbox) 30 minutes after you accrue it. You are responsible for any usage irrespective of any warnings.