Netphone

Chat with two people at once, with callers able to leave and join at any time. You can even place one person on hold, allowing you to speak privately with the other.

Redirect all your calls to another destination. Just specify a forwarding number when you activate. Standard call charges apply.

Use Call Forwarding Busy to redirect incoming calls when you're already on the line. Standard call charges apply.

This feature redirects calls when an incoming call is not answered within eight rings. Standard call charges apply.

See who's calling you, and have the option to hide your number when making calls. Caller ID is active by default as part of your Netphone service, and should you wish to suppress your number when making a call, simply dial *67 first.

Call Return lets you contact your most recent caller, regardless of whether you answered their call. Netphone remembers the last number that called and reconnects you on command. Simply dial *69.

If you're already on a call, Call Waiting lets you know when someone else is trying to get through. You can place your conversation on hold to answer the second incoming call.

Set your line to busy or have the incoming call forwarded to voice mail as desired.

Set up your own answering service for when you can't pick up a call. This service comes with free Voice Mail support and a Voice Messaging to Email feature for when you need a copy of the recorded message. Standard call charges apply.

This section will answer some frequently asked questions about iiNet’s Netphone (VoIP) service.

Netphone is a VoIP service. VoIP stands for "Voice over Internet Protocol" – basically, it’s a phone service that transmits your voice over your internet connection.

• Significantly cheaper call rates than traditional phones (for call rates on discontinued Netphone (VoIP) plans, please refer to the plan's Critical Information Summary).
• Mobile call charges are 29c/min (per 30 second block).
• International calls from 5c per minute. Check rates per country.
• 1300 and 13 numbers 30c untimed.

In exchange for these significant cost benefits, Netphone is only available to those who agree to waive their rights under the Customer Service Guarantee.

Once your Netphone service has been activated, you’ll need to configure the service in your modem. For full instructions, see Setting up VoIP.

Yes, provided your address has an active copper phone line connected and you have an ADSL/ADSL2+ broadband service.

It’s even possible to have calls to your Home Phone number and your Netphone number come to the same handset if it’s connected to your modem in a specific way called “PSTN Failover”. Learn how to set this up.

No. If the internet connection is down, you won’t be able to make or receive calls using your Netphone service.

Please note: If your modem is set up to route Home Phone calls, and your internet connection is down, outgoing calls will be made by your Home Phone service at the rates applicable for Home Phone.

Yes, in most cases we can bring your existing telephone number over to Netphone using a process called LNP (Local Number Portability). There are a few things we'll need to check before bringing your phone number over - just call our friendly Sales team on 13 19 17 to make an enquiry.

Netphone numbers are attached to geographical zones, so unfortunately we cannot guarantee that you will be able to keep the same Netphone number if you move house.

Available features vary depending on the type of VoIP service you have with us. Please see the articles for a full list of available features and how to use them.

• Netphone (VoIP) Features - for Netphone (VoIP) services available with ADSL2+, Naked, VDSL2, Cable, nbn™ FTTP/FTTB/FTTN, and nbn™ Wireless broadband.
• Netphone (VoIP) for nbn™ HFC Features
• Nbn™ Fibre Phone Features - for Enhanced Fibre Phone services available exclusively for nbn™ Fibre to the Premises (FTTP) broadband.