Netphone allows you to make cheap phone calls through your broadband connection, instead of your phone line (phone lines are so nineties).
With nbn® or VDSL2, we provide a different phone service. You can find out more by checking out our nbn®, nbn® Wireless or VDSL2 plans.
Choose which billing system applies to you:
Netphone call rates and features
The monthly fee is $0 when bundled with an eligible broadband plan. Cost of modem or other equipment are not included.
| Calls to other Netphone numbers | Included |
| Local calls | 15c/call (untimed) |
| Standard National calls | 15c/call (untimed) |
| International calls | from 5c per minute |
| Calls to Australian mobiles | 29c/min (per 30 second block) |
| 1300 and 13 numbers | 30c untimed |
Our Netphone service comes with convenient call features included - plus a selection of enhanced functions you can add for just a little bit extra.
If you already have a Netphone service with iiNet, you can manage your add-ons in Toolbox.
All iiNet Netphone plans come with these features:
Chat with two people at once, with callers able to leave and join at any time. You can even place one person on hold, allowing you to speak privately with the other.
Redirect all your calls to another destination. Just specify a forwarding number when you activate. Standard call charges apply.
Use Call Forwarding Busy to redirect incoming calls when you're already on the line. Standard call charges apply.
This feature redirects calls when an incoming call is not answered within eight rings. Standard call charges apply.
See who's calling you, and have the option to hide your number when making calls. Caller ID is active by default as part of your Netphone service, and should you wish to suppress your number when making a call, simply dial *67 first.
Call Return lets you contact your most recent caller, regardless of whether you answered their call. Netphone remembers the last number that called and reconnects you on command. Simply dial *69.
If you're already on a call, Call Waiting lets you know when someone else is trying to get through. You can place your conversation on hold to answer the second incoming call.
Set your line to busy or have the incoming call forwarded to voice mail as desired.
Set up your own answering service for when you can't pick up a call. This service comes with free Voice Mail support and a Voice Messaging to Email feature for when you need a copy of the recorded message. Standard call charges apply.
| Add-on | Features | Price |
|---|---|---|
| Music on hold | Entertain your callers while they wait. Music available includes rock, pop, jazz/funk and dance. | $1.95 per month |
| Sequential Ring | Ring up to 3 locations (in addition to your primary phone) in the sequence you supply. | $1.95 per month |
| Simultaneous Ring | With Simultaneous Ring, you can have multiple phones ring simultaneously when calls are received. For example, calls to your desk phone could also ring your mobile, so you can connect from anywhere in the house. | $1.95 per month |
Advice for our new billing system
You may add the following call packs to your plan which may reduce call costs on eligible calls. Call pack charges apply in addition to your monthly plan fee. Some call packs may not be available on certain plans. Calls that are not included in your call pack will be charged on a ‘pay as you go’ basis.
| Call Pack | Call Pack Inclusions | Monthly Charge |
| Basic Call Pack |
|
$5 |
| Value Call Pack |
|
$10 |
| Premium Call Pack |
|
$15 |
Netphone gives you great rates on international calls – anytime, with no peak or off-peak schedule. Timed calls are charged per second so you only pay for the time you talk (unless it is included in the applicable call pack).
Full List - All International Destinations
When mobile rates aren’t listed, landline rates apply. Please note international premium rate numbers may be charged at a different call rate.
| Destination | Included in Value Call Pack | Included in Premium Call Pack | Rate per Minute |
|---|---|---|---|
| Afghanistan | ✓ | X | $0.69 |
| Afghanistan Mobile | ✓ | X | $0.80 |
| Albania | ✓ | X | $0.29 |
| Albania Mobile | ✓ | X | $0.58 |
| Algeria | ✓ | X | $0.29 |
| Algeria Mobile | ✓ | X | $0.29 |
| American Samoa | ✓ | X | $0.69 |
| American Samoa Mobile | ✓ | X | $0.75 |
| Andorra | ✓ | X | $0.20 |
| Andorra Mobile | ✓ | X | $0.39 |
| Angola | ✓ | X | $0.39 |
| Angola Mobile | ✓ | X | $0.39 |
| Anguilla | ✓ | X | $0.39 |
| Antarctica | ✓ | X | $1.49 |
| Antigua and Barbuda | ✓ | X | $0.39 |
| Argentina | ✓ | X | $0.07 |
| Argentina City | ✓ | X | $0.07 |
| Argentina Mobile | ✓ | X | $0.29 |
| Armenia | ✓ | X | $0.29 |
| Armenia Mobile | ✓ | X | $0.49 |
| Aruba | ✓ | X | $0.29 |
| Aruba Mobile | ✓ | X | $0.29 |
| Ascension | ✓ | X | $0.79 |
| Austria | ✓ | X | $0.07 |
| Austria City | ✓ | X | $0.07 |
| Austria Mobile | ✓ | X | $0.49 |
| Azerbaijan | ✓ | X | $0.39 |
| Azerbaijan Mobile | ✓ | X | $0.49 |
| Bahamas | ✓ | X | $0.19 |
| Bahrain | ✓ | X | $0.39 |
| Bahrain Mobile | ✓ | X | $0.49 |
| Bangladesh | ✓ | X | $0.29 |
| Bangladesh City | ✓ | X | $0.29 |
| Bangladesh Mobile | ✓ | X | $0.39 |
| Barbados | ✓ | X | $0.39 |
| Barbados Mobile | ✓ | X | $0.39 |
| Belarus | ✓ | X | $0.49 |
| Belarus Mobile | ✓ | X | $0.49 |
| Belgium | ✓ | X | $0.07 |
| Belgium City | ✓ | X | $0.07 |
| Belgium Mobile | ✓ | X | $0.49 |
| Belize | ✓ | X | $0.39 |
| Belize Mobile | ✓ | X | $0.59 |
| Benin | ✓ | X | $0.29 |
| Benin Mobile | ✓ | X | $0.29 |
| Bermuda | ✓ | X | $0.19 |
| Bhutan | ✓ | X | $0.39 |
| Bolivia | ✓ | X | $0.29 |
| Bolivia City | ✓ | X | $0.29 |
| Bolivia Mobile | ✓ | X | $0.29 |
| Bosnia and Herzegovina | ✓ | X | $0.39 |
| Bosnia and Herzegovina Mobile | ✓ | X | $0.49 |
| Botswana | ✓ | X | $0.29 |
| Botswana Mobile | ✓ | X | $0.47 |
| Brazil | ✓ | X | $0.14 |
| Brazil City | ✓ | X | $0.14 |
| Brazil Mobile | ✓ | X | $0.39 |
| Brunei Darussalam | ✓ | X | $0.14 |
| Brunei Darussalam Mobile | ✓ | X | $0.14 |
| Bulgaria | ✓ | X | $0.14 |
| Bulgaria City | ✓ | X | $0.14 |
| Bulgaria Mobile | ✓ | X | $0.48 |
| Burkina Faso | ✓ | X | $0.39 |
| Burkina Faso Mobile | ✓ | X | $0.39 |
| Burundi | ✓ | X | $0.29 |
| Burundi Mobile | ✓ | X | $0.39 |
| Cambodia | ✓ | X | $0.49 |
| Cambodia City | ✓ | X | $0.49 |
| Cambodia Mobile | ✓ | X | $0.49 |
| Cameroon | ✓ | X | $0.49 |
| Cameroon Mobile | ✓ | X | $0.56 |
| Canada | ✓ | ✓ | $0.05 |
| Canada Mobile | ✓ | ✓ | $0.05 |
| Cape Verde | ✓ | X | $0.59 |
| Cape Verde Mobile | ✓ | X | $0.71 |
| Cayman Islands | ✓ | X | $0.29 |
| Cayman Islands Mobile | ✓ | X | $0.29 |
| Central African Republic | ✓ | X | $0.39 |
| Central African Republic Mobile | ✓ | X | $0.39 |
| Chad | ✓ | X | $0.59 |
| Chad Mobile | ✓ | X | $0.59 |
| Chile | ✓ | X | $0.07 |
| Chile City | ✓ | X | $0.07 |
| Chile Mobile | ✓ | X | $0.39 |
| China | ✓ | ✓ | $0.05 |
| China City | ✓ | ✓ | $0.05 |
| China Mobile | ✓ | ✓ | $0.07 |
| Colombia | ✓ | X | $0.19 |
| Colombia City | ✓ | X | $0.19 |
| Colombia Mobile | ✓ | X | $0.20 |
| Comoros | ✓ | X | $0.69 |
| Comoros Mobile | ✓ | X | $0.69 |
| Congo | ✓ | X | $0.29 |
| Congo Mobile | ✓ | X | $0.29 |
| Congo, Democratic Republic of the | ✓ | X | $0.30 |
| Congo, Democratic Republic of the Mobile | ✓ | X | $0.37 |
| Cook Islands | ✓ | X | $0.99 |
| Cook Islands Mobile | ✓ | X | $0.99 |
| Costa Rica | ✓ | X | $0.14 |
| Costa Rica Mobile | ✓ | X | $0.22 |
| Cote d'Ivoire | ✓ | X | $0.39 |
| Cote d'Ivoire Mobile | ✓ | X | $0.49 |
| Croatia | ✓ | X | $0.14 |
| Croatia City | ✓ | X | $0.14 |
| Croatia Mobile | ✓ | X | $0.29 |
| Cuba | ✓ | X | $1.49 |
| Cuba City | ✓ | X | $1.49 |
| Cuba Mobile | ✓ | X | $1.49 |
| Cyprus | ✓ | X | $0.29 |
| Cyprus Mobile | ✓ | X | $0.29 |
| Czech Republic | ✓ | X | $0.07 |
| Czech Republic City | ✓ | X | $0.07 |
| Czech Republic Mobile | ✓ | X | $0.39 |
| Denmark | ✓ | X | $0.07 |
| Denmark City | ✓ | X | $0.07 |
| Denmark Mobile | ✓ | X | $0.39 |
| Diego Garcia | ✓ | X | $1.39 |
| Djibouti | ✓ | X | $0.69 |
| Djibouti Mobile | ✓ | X | $0.79 |
| Dominica | ✓ | X | $0.39 |
| Dominica Mobile | ✓ | X | $0.39 |
| Dominican Republic | ✓ | X | $0.29 |
| Dominican Republic Mobile | ✓ | X | $0.29 |
| Ecuador | ✓ | X | $0.29 |
| Ecuador City | ✓ | X | $0.29 |
| Ecuador Mobile | ✓ | X | $0.39 |
| Egypt | ✓ | X | $0.29 |
| Egypt City | ✓ | X | $0.29 |
| Egypt Mobile | ✓ | X | $0.39 |
| El Salvador | ✓ | X | $0.29 |
| El Salvador Mobile | ✓ | X | $0.39 |
| Equatorial Guinea | ✓ | X | $0.59 |
| Equatorial Guinea Mobile | ✓ | X | $0.59 |
| Eritrea | ✓ | X | $0.69 |
| Eritrea City | ✓ | X | $0.69 |
| Eritrea Mobile | ✓ | X | $0.69 |
| Estonia | ✓ | X | $0.49 |
| Estonia Mobile | ✓ | X | $0.69 |
| Ethiopia | ✓ | X | $0.79 |
| Ethiopia City | ✓ | X | $0.79 |
| Ethiopia Mobile | ✓ | X | $0.99 |
| Falkland Islands (Malvinas) | ✓ | X | $1.29 |
| Faroe Islands | ✓ | X | $0.29 |
| Fiji | ✓ | X | $0.59 |
| Fiji Mobile | ✓ | X | $0.59 |
| Finland | ✓ | X | $0.07 |
| Finland City | ✓ | X | $0.07 |
| Finland Mobile | ✓ | X | $0.39 |
| France | ✓ | ✓ | $0.07 |
| France City | ✓ | ✓ | $0.07 |
| France Mobile | ✓ | ✓ | $0.39 |
| French Guiana | ✓ | X | $0.39 |
| French Guiana Mobile | ✓ | X | $0.39 |
| French Polynesia | ✓ | X | $0.29 |
| Gabon | ✓ | X | $0.29 |
| Gabon Mobile | ✓ | X | $0.39 |
| Gambia | ✓ | X | $0.49 |
| Gambia Mobile | ✓ | X | $0.49 |
| Georgia | ✓ | X | $0.29 |
| Georgia Mobile | ✓ | ✓ | $0.38 |
| Germany | ✓ | ✓ | $0.07 |
| Germany City | ✓ | ✓ | $0.07 |
| Germany Mobile | ✓ | X | $0.49 |
| Ghana | ✓ | X | $0.29 |
| Ghana City | ✓ | X | $0.29 |
| Ghana Mobile | ✓ | X | $0.29 |
| Gibraltar | ✓ | X | $0.10 |
| Gibraltar Mobile | ✓ | X | $0.30 |
| Global Mobile Satellite System | ✓ | X | $6.99 |
| Greece | ✓ | ✓ | $0.07 |
| Greece City | ✓ | ✓ | $0.07 |
| Greece Mobile | ✓ | ✓ | $0.39 |
| Greenland | ✓ | X | $0.99 |
| Greenland Mobile | ✓ | X | $0.99 |
| Grenada | ✓ | X | $0.39 |
| Grenada Mobile | ✓ | X | $0.39 |
| Guadeloupe | ✓ | X | $0.39 |
| Guadeloupe Mobile | ✓ | X | $0.39 |
| Guantanamo Bay | ✓ | X | $0.15 |
| Guatemala | ✓ | X | $0.29 |
| Guatemala Mobile | ✓ | X | $0.29 |
| Guinea | ✓ | X | $0.29 |
| Guinea Mobile | ✓ | X | $0.35 |
| Guinea-Bissau | ✓ | X | $1.49 |
| Guyana | ✓ | X | $0.59 |
| Haiti | ✓ | X | $0.39 |
| Haiti Mobile | ✓ | X | $0.49 |
| Honduras | ✓ | X | $0.69 |
| Honduras Mobile | ✓ | X | $0.69 |
| Hong Kong | ✓ | ✓ | $0.05 |
| Hong Kong Mobile | ✓ | ✓ | $0.07 |
| Hungary | ✓ | X | $0.08 |
| Hungary City | ✓ | X | $0.08 |
| Hungary Mobile | ✓ | X | $0.49 |
| Iceland | ✓ | X | $0.29 |
| Iceland Mobile | ✓ | X | $0.40 |
| India | ✓ | ✓ | $0.29 |
| India City | ✓ | ✓ | $0.29 |
| India Mobile | ✓ | ✓ | $0.29 |
| Indonesia | ✓ | ✓ | $0.19 |
| Indonesia City | ✓ | ✓ | $0.19 |
| Indonesia Mobile | ✓ | ✓ | $0.29 |
| Inmarsat SNAC | ✓ | X | $6.99 |
| International Networks | ✓ | X | $6.99 |
| Iran | ✓ | X | $0.29 |
| Iran City | ✓ | X | $0.29 |
| Iran Mobile | ✓ | X | $0.29 |
| Iraq | ✓ | X | $0.99 |
| Iraq City | ✓ | X | $0.99 |
| Iraq Mobile | ✓ | X | $0.99 |
| Ireland | ✓ | X | $0.05 |
| Ireland City | ✓ | X | $0.05 |
| Ireland Mobile | ✓ | X | $0.49 |
| Israel | ✓ | X | $0.07 |
| Israel City | ✓ | X | $0.07 |
| Israel Mobile | ✓ | X | $0.19 |
| Italy | ✓ | ✓ | $0.07 |
| Italy City | ✓ | ✓ | $0.07 |
| Italy Mobile | ✓ | ✓ | $0.49 |
| Jamaica | ✓ | X | $0.29 |
| Jamaica Mobile | ✓ | X | $0.46 |
| Japan | ✓ | ✓ | $0.05 |
| Japan City | ✓ | ✓ | $0.05 |
| Japan Mobile | ✓ | ✓ | $0.29 |
| Jordan | ✓ | X | $0.39 |
| Jordan City | ✓ | X | $0.39 |
| Jordan Mobile | ✓ | X | $0.49 |
| Kazakhstan | ✓ | X | $0.29 |
| Kazakhstan Mobile | ✓ | X | $0.29 |
| Kenya | ✓ | X | $0.39 |
| Kenya City | ✓ | X | $0.39 |
| Kenya Mobile | ✓ | X | $0.69 |
| Kiribati | ✓ | X | $0.89 |
| Kiribati Mobile | ✓ | X | $0.89 |
| Korea, Democratic People's Republic of | ✓ | X | $0.49 |
| Korea, Republic of | ✓ | ✓ | $0.05 |
| Korea, Republic of City | ✓ | ✓ | $0.05 |
| Korea, Republic of Mobile | ✓ | ✓ | $0.14 |
| Kuwait | ✓ | X | $0.19 |
| Kuwait Mobile | ✓ | X | $0.19 |
| Kyrgyzstan | ✓ | X | $0.29 |
| Kyrgyzstan Mobile | ✓ | X | $0.29 |
| Laos | ✓ | X | $0.29 |
| Laos Mobile | ✓ | X | $0.29 |
| Latvia | ✓ | X | $0.29 |
| Latvia Mobile | ✓ | X | $0.49 |
| Lebanon | ✓ | X | $0.29 |
| Lebanon City | ✓ | X | $0.29 |
| Lebanon Mobile | ✓ | X | $0.49 |
| Lesotho | ✓ | X | $0.29 |
| Liberia | ✓ | X | $0.39 |
| Liberia Mobile | ✓ | X | $0.49 |
| Libya | ✓ | X | $0.29 |
| Libya Mobile | ✓ | X | $0.29 |
| Liechtenstein | ✓ | X | $0.29 |
| Liechtenstein Mobile | ✓ | X | $0.35 |
| Lithuania | ✓ | X | $0.29 |
| Lithuania Mobile | ✓ | X | $0.49 |
| Luxembourg | ✓ | X | $0.07 |
| Luxembourg Mobile | ✓ | X | $0.39 |
| Macau | ✓ | X | $0.28 |
| Macau Mobile | ✓ | X | $0.30 |
| Macedonia | ✓ | X | $0.39 |
| Macedonia Mobile | ✓ | X | $0.59 |
| Madagascar | ✓ | X | $0.49 |
| Madagascar Mobile | ✓ | X | $0.49 |
| Malawi | ✓ | X | $0.14 |
| Malawi Mobile | ✓ | X | $0.17 |
| Malaysia | ✓ | ✓ | $0.05 |
| Malaysia City | ✓ | ✓ | $0.05 |
| Malaysia Mobile | ✓ | ✓ | $0.09 |
| Maldives | ✓ | X | $0.59 |
| Maldives Mobile | ✓ | X | $0.80 |
| Mali | ✓ | X | $0.49 |
| Mali Mobile | ✓ | X | $1.13 |
| Malta | ✓ | X | $0.29 |
| Malta Mobile | ✓ | X | $0.39 |
| Mariana Islands | ✓ | X | $0.19 |
| Mariana Islands Mobile | ✓ | X | $0.19 |
| Marshall Islands | ✓ | X | $0.69 |
| Martinique | ✓ | X | $0.39 |
| Mauritania | ✓ | X | $0.59 |
| Mauritania Mobile | ✓ | X | $0.59 |
| Mauritius | ✓ | X | $0.49 |
| Mauritius Mobile | ✓ | X | $0.49 |
| Mayotte | ✓ | X | $0.40 |
| Mayotte Mobile | ✓ | X | $0.40 |
| Mexico | ✓ | X | $0.29 |
| Mexico City | ✓ | X | $0.29 |
| Mexico Mobile | ✓ | X | $0.35 |
| Micronesia | ✓ | X | $0.59 |
| Moldova | ✓ | X | $0.14 |
| Moldova Mobile | ✓ | X | $0.29 |
| Monaco | ✓ | X | $0.14 |
| Monaco Mobile | ✓ | X | $0.26 |
| Mongolia | ✓ | X | $0.19 |
| Mongolia Mobile | ✓ | X | $0.19 |
| Montenegro | ✓ | X | $0.29 |
| Montenegro Mobile | ✓ | X | $0.49 |
| Montserrat | ✓ | X | $0.49 |
| Montserrat Mobile | ✓ | X | $0.49 |
| Morocco | ✓ | X | $0.48 |
| Morocco City | ✓ | X | $0.48 |
| Morocco Mobile | ✓ | X | $0.58 |
| Mozambique | ✓ | X | $0.29 |
| Mozambique City | ✓ | X | $0.29 |
| Mozambique Mobile | ✓ | X | $0.29 |
| Myanmar | ✓ | X | $0.79 |
| Namibia | ✓ | X | $0.29 |
| Namibia Mobile | ✓ | X | $0.35 |
| Nauru | ✓ | X | $1.49 |
| Nauru Mobile | ✓ | X | $1.49 |
| Nepal | ✓ | X | $0.59 |
| Nepal City | ✓ | X | $0.59 |
| Nepal Mobile | ✓ | X | $0.99 |
| Netherlands Antilles | ✓ | X | $0.39 |
| Netherlands Antilles Mobile | ✓ | X | $0.39 |
| Netherlands | ✓ | ✓ | $0.08 |
| Netherlands City | ✓ | ✓ | $0.08 |
| Netherlands Mobile | ✓ | ✓ | $0.59 |
| New Caledonia | ✓ | X | $0.69 |
| New Caledonia Mobile | ✓ | X | $0.73 |
| New Zealand | ✓ | ✓ | $0.05 |
| New Zealand City | ✓ | ✓ | $0.05 |
| New Zealand Mobile | ✓ | ✓ | $0.59 |
| Nicaragua | ✓ | X | $0.39 |
| Nicaragua Mobile | ✓ | X | $0.39 |
| Niger | ✓ | X | $0.39 |
| Niger Mobile | ✓ | X | $0.39 |
| Nigeria | ✓ | X | $0.19 |
| Nigeria City | ✓ | X | $0.19 |
| Nigeria Mobile | ✓ | X | $0.49 |
| Niue Island | ✓ | X | $0.89 |
| Norfolk Island | ✓ | X | $1.49 |
| Northern Cyprus | ✓ | X | $0.29 |
| Northern Cyprus Mobile | ✓ | X | $0.29 |
| Norway | ✓ | X | $0.08 |
| Norway City | ✓ | X | $0.08 |
| Norway Mobile | ✓ | X | $0.39 |
| Oman | ✓ | X | $0.39 |
| Oman Mobile | ✓ | X | $0.49 |
| Pakistan | ✓ | X | $0.49 |
| Pakistan City | ✓ | X | $0.49 |
| Pakistan Mobile | ✓ | X | $0.49 |
| Palau | ✓ | X | $0.79 |
| Palestine | ✓ | X | $0.29 |
| Palestine Mobile | ✓ | X | $0.29 |
| Panama | ✓ | X | $0.19 |
| Panama City | ✓ | X | $0.19 |
| Panama Mobile | ✓ | X | $0.50 |
| Papua New Guinea | ✓ | X | $0.99 |
| Papua New Guinea Mobile | ✓ | X | $0.99 |
| Paraguay | ✓ | X | $0.29 |
| Paraguay City | ✓ | X | $0.29 |
| Paraguay Mobile | ✓ | X | $0.39 |
| Peru | ✓ | X | $0.30 |
| Peru City | ✓ | X | $0.30 |
| Peru Mobile | ✓ | X | $0.50 |
| Philippines | ✓ | X | $0.30 |
| Philippines City | ✓ | X | $0.30 |
| Philippines Mobile | ✓ | X | $0.39 |
| Poland | ✓ | X | $0.49 |
| Poland City | ✓ | X | $0.49 |
| Poland Mobile | ✓ | X | $0.79 |
| Portugal | ✓ | X | $0.07 |
| Portugal City | ✓ | X | $0.07 |
| Portugal Mobile | ✓ | X | $0.49 |
| Qatar | ✓ | X | $0.69 |
| Qatar Mobile | ✓ | X | $0.69 |
| Reunion | ✓ | X | $0.29 |
| Reunion Mobile | ✓ | X | $0.29 |
| Romania | ✓ | X | $0.29 |
| Romania City | ✓ | X | $0.29 |
| Romania Mobile | ✓ | X | $0.49 |
| Russia | ✓ | X | $0.29 |
| Russia City | ✓ | X | $0.29 |
| Russia Mobile | ✓ | X | $0.39 |
| Rwanda | ✓ | X | $0.39 |
| Rwanda Mobile | ✓ | X | $0.47 |
| Saint Helena | ✓ | X | $1.29 |
| Saint Kitts and Nevis | ✓ | X | $0.39 |
| Saint Lucia | ✓ | X | $0.49 |
| Saint Lucia Mobile | ✓ | X | $0.49 |
| Saint Pierre and Miquelon | ✓ | X | $0.29 |
| Saint Vincent / Bequia | ✓ | X | $0.39 |
| Saint Vincent / Bequia Mobile | ✓ | X | $0.39 |
| San Marino | ✓ | X | $0.07 |
| San Marino Mobile | ✓ | X | $0.07 |
| Sao Tome / Principe | ✓ | X | $1.99 |
| Sao Tome / Principe Mobile | ✓ | X | $1.99 |
| Saudi Arabia | ✓ | X | $0.49 |
| Saudi Arabia City | ✓ | X | $0.49 |
| Saudi Arabia Mobile | ✓ | X | $0.49 |
| Senegal | ✓ | X | $0.39 |
| Senegal City | ✓ | X | $0.39 |
| Senegal Mobile | ✓ | X | $0.80 |
| Serbia | ✓ | X | $0.29 |
| Serbia City | ✓ | X | $0.29 |
| Serbia Mobile | ✓ | X | $0.49 |
| Seychelles | ✓ | X | $0.49 |
| Seychelles Mobile | ✓ | X | $0.49 |
| Sierra Leone | ✓ | X | $0.65 |
| Sierra Leone Mobile | ✓ | X | $0.65 |
| Singapore | ✓ | ✓ | $0.05 |
| Singapore Mobile | ✓ | ✓ | $0.05 |
| Slovakia | ✓ | X | $0.14 |
| Slovakia Mobile | ✓ | X | $0.14 |
| Slovenia | ✓ | X | $0.14 |
| Slovenia Mobile | ✓ | X | $0.49 |
| Solomon Islands | ✓ | X | $1.69 |
| Solomon Islands Mobile | ✓ | X | $1.69 |
| Somalia | ✓ | X | $1.29 |
| Somalia City | ✓ | X | $1.29 |
| Somalia Mobile | ✓ | X | $1.29 |
| South Africa | ✓ | ✓ | $0.14 |
| South Africa City | ✓ | ✓ | $0.14 |
| South Africa Mobile | ✓ | ✓ | $0.35 |
| South Sudan | ✓ | X | $0.49 |
| South Sudan Mobile | ✓ | X | $0.49 |
| Spain | ✓ | X | $0.07 |
| Spain City | ✓ | X | $0.07 |
| Spain Mobile | ✓ | X | $0.49 |
| Sri Lanka | ✓ | X | $0.39 |
| Sri Lanka City | ✓ | X | $0.39 |
| Sri Lanka Mobile | ✓ | X | $0.39 |
| Sudan | ✓ | X | $0.49 |
| Sudan Mobile | ✓ | X | $0.49 |
| Suriname | ✓ | X | $0.59 |
| Swaziland | ✓ | X | $0.29 |
| Swaziland Mobile | ✓ | X | $0.29 |
| Sweden | ✓ | ✓ | $0.07 |
| Sweden City | ✓ | ✓ | $0.07 |
| Sweden Mobile | ✓ | ✓ | $0.49 |
| Switzerland | ✓ | ✓ | $0.07 |
| Switzerland City | ✓ | ✓ | $0.07 |
| Switzerland Mobile | ✓ | ✓ | $0.59 |
| Syria | ✓ | X | $0.39 |
| Syria City | ✓ | X | $0.39 |
| Syria Mobile | ✓ | X | $0.39 |
| Taiwan | ✓ | ✓ | $0.05 |
| Taiwan City | ✓ | ✓ | $0.05 |
| Taiwan Mobile | ✓ | ✓ | $0.19 |
| Tajikistan | ✓ | X | $0.29 |
| Tajikistan Mobile | ✓ | X | $0.38 |
| Tanzania | ✓ | X | $0.49 |
| Tanzania City | ✓ | X | $0.49 |
| Tanzania Mobile | ✓ | X | $0.49 |
| Thailand | ✓ | ✓ | $0.19 |
| Thailand City | ✓ | ✓ | $0.19 |
| Thailand Mobile | ✓ | ✓ | $0.19 |
| Timor-Leste | ✓ | X | $1.59 |
| Togo | ✓ | X | $0.49 |
| Togo Mobile | ✓ | X | $0.49 |
| Tokelau | ✓ | X | $1.09 |
| Tonga | ✓ | X | $0.49 |
| Tonga Mobile | ✓ | X | $0.49 |
| Trinidad and Tobago | ✓ | X | $0.29 |
| Trinidad and Tobago Mobile | ✓ | X | $0.29 |
| Tunisia | ✓ | X | $0.49 |
| Tunisia Mobile | ✓ | X | $0.79 |
| Turkey | ✓ | X | $0.29 |
| Turkey City | ✓ | X | $0.29 |
| Turkey Mobile | ✓ | X | $0.39 |
| Turkmenistan | ✓ | X | $0.39 |
| Turkmenistan Mobile | ✓ | X | $0.39 |
| Turks and Caicos Islands | ✓ | X | $0.29 |
| Turks and Caicos Islands Mobile | ✓ | X | $0.29 |
| Tuvalu | ✓ | X | $0.99 |
| Uganda | ✓ | X | $0.29 |
| Uganda Mobile | ✓ | X | $0.49 |
| Ukraine | ✓ | X | $0.29 |
| Ukraine City | ✓ | X | $0.29 |
| Ukraine Mobile | ✓ | X | $0.29 |
| United Arab Emirates | ✓ | X | $0.49 |
| United Arab Emirates City | ✓ | X | $0.49 |
| United Arab Emirates Mobile | ✓ | X | $0.49 |
| United Kingdom | ✓ | ✓ | $0.05 |
| United Kingdom City | ✓ | ✓ | $0.05 |
| United Kingdom Mobile | ✓ | ✓ | $0.35 |
| United States | ✓ | ✓ | $0.05 |
| Uruguay | ✓ | X | $0.39 |
| Uruguay City | ✓ | X | $0.39 |
| Uruguay Mobile | ✓ | X | $0.39 |
| Uzbekistan | ✓ | X | $0.29 |
| Vanuatu | ✓ | X | $1.09 |
| Venezuela | ✓ | X | $0.12 |
| Venezuela City | ✓ | X | $0.12 |
| Venezuela Mobile | ✓ | X | $0.39 |
| Vietnam | ✓ | X | $0.69 |
| Vietnam City | ✓ | X | $0.69 |
| Vietnam Mobile | ✓ | X | $0.69 |
| Virgin Islands, British | ✓ | X | $0.15 |
| Virgin Islands, U.S. | ✓ | X | $0.15 |
| Wallis and Futuna Islands | ✓ | X | $1.69 |
| Yemen | ✓ | X | $0.49 |
| Yemen Mobile | ✓ | X | $0.49 |
| Zambia | ✓ | X | $0.19 |
| Zambia City | ✓ | X | $0.19 |
| Zambia Mobile | ✓ | X | $0.19 |
| Zimbabwe | ✓ | X | $0.15 |
| Zimbabwe Mobile | ✓ | X | $0.19 |
Cheaper rates on international calls
With Netphone, international calls come with no connection fee and no peak time restrictions – just the same great rates whenever you pick up the phone. Take a look at our International and long distance rates for a full list of international call rates.
When you add the Value Call Pack, get 100 minutes each month to call any landline or mobile in any destination listed in the Value Call Pack in the Full List - All International Destinations (excluding satellite phones).
Get all your calls to landlines and mobiles (excluding satellite phones) in our Top 23 international destinations below included when you add a Premium Call Pack.
FAQs, Terms, Fees & Guarantees
This section will answer some frequently asked questions about iiNet’s Netphone (VoIP) service.
Netphone is a VoIP service. VoIP stands for "Voice over Internet Protocol" – basically, it’s a phone service that transmits your voice over your internet connection.
- Significantly cheaper call rates than traditional phones (for call rates on discontinued Netphone (VoIP) plans, please refer to the plan's Critical Information Summary).
- Mobile call charges are 29c/min (per 30 second block).
- International calls from 5c per minute. Check rates per country.
- 1300 and 13 numbers 30c untimed.
In exchange for these significant cost benefits, Netphone is only available to those who agree to waive their rights under the Customer Service Guarantee.
Once your Netphone service has been activated, you’ll need to configure the service in your modem. For full instructions, see Setting up VoIP.
Yes, provided your address has an active copper phone line connected and you have an ADSL/ADSL2+ broadband service.
It’s even possible to have calls to your Home Phone number and your Netphone number come to the same handset if it’s connected to your modem in a specific way called “PSTN Failover”. Learn how to set this up.
No. If the internet connection is down, you won’t be able to make or receive calls using your Netphone service.
Please note: If your modem is set up to route Home Phone calls, and your internet connection is down, outgoing calls will be made by your Home Phone service at the rates applicable for Home Phone.
Yes, in most cases we can bring your existing telephone number over to Netphone using a process called LNP (Local Number Portability). There are a few things we'll need to check before bringing your phone number over - just call our friendly Sales team on 13 19 17 to make an enquiry.
Netphone numbers are attached to geographical zones, so unfortunately we cannot guarantee that you will be able to keep the same Netphone number if you move house.
Available features vary depending on the type of VoIP service you have with us. Please see the articles for a full list of available features and how to use them.
- Netphone (VoIP) Features - for Netphone (VoIP) services available with ADSL2+, Naked, VDSL2, Cable, nbn™ FTTP/FTTB/FTTN, and nbn™ Wireless broadband.
- Netphone (VoIP) for nbn™ HFC Features
- Nbn™ Fibre Phone Features - for Enhanced Fibre Phone services available exclusively for nbn™ Fibre to the Premises (FTTP) broadband.
All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.
- Full terms for Netphone are stipulated in our Customer Relationship Agreement.
- We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
- Netphone is provided on the basis that you waive your Customer Service Guarantee (CSG). You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
- Calls to 000 emergency services are not guaranteed in the event of a power outage.
- Calls to 19/1900 numbers are not available with Netphone.
- Calls to certain ‘high-risk’ international destinations are not available by default.
- For calls on Netphone:
- Timed national and international calls are charged per second.
- Calls to mobile numbers are charged per 30 second block.
- Acceptable Use Policy applies to all included calls.
- Call Packs not available with all Broadband plans.
To get Netphone working on your broadband connection, you'll need:
-
A phone handset
Netphone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem.
Which means you also need... -
A VoIP-enabled broadband modem
Time for a shameless plug: we recommend using a TG-789 modem, because it's easy to set up and plays well with iiNet Broadband, Fibre.
Unless you use... -
A VoIP adapter (ATA)
If you're not ready for a VoIP-enabled modem, an ATA device will let you plug in your phone handset for Netphone calls.