Ultra Broadband plan for Canberra

What is VDSL2?

VDSL (Very-High Bitrate Digital Subscriber Line) is delivered over a Fibre to the Node network in the ACT. Fibre optic cable connects to nodes and from there, short lengths of dedicated copper cables connect to a VDSL2 wall socket in your premises.

VDSL2 installation

How long does it take to get connected to VDSL2?
Typically, VDSL2 connections are completed within 10 business days although in some cases connection may take up to 20 business days - this varies depending on whether or not you've had VDSL2 installed at your address previously as well as VDSL2 installer availability. In such scenarios, you or someone over the age of 18 must be in attendance for the appointment.

Connections may occur sooner if VDSL2 has previously been connected at your address and no installer is required.

What happens when VDSL2 is installed?
If a VDSL2 installer is required to visit your premises to install any required equipment or complete your VDSL2 connection, we'll be in touch to book a suitable appointment with you. In such scenarios, you or someone over the age of 18 must be in attendance for the appointment.

An installation is typically not required if VDSL2 has been previously connected at your address within the last 6 months.

Factors that may affect your VDSL2 connection speed

* Actual throughput speeds may be slower and could vary due to various factors as described above.

All iiNet services are bound by our Customer Relationship Agreement. This section offers a quick summary of the terms and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.

General Terms

Connecting to VDSL2

• Please do not disconnect your existing services until your VDSL2 service is working.

• Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to VDSL2 (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is VDSL2 compatible.

• We are responsible for your service up to the Network Boundary Point which is the first VDSL2 wall socket in your premises.
• Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the Network Boundary Point may not work when you connect to VDSL2. You may require a registered cabler to connect these to your VDSL2 service. You will be responsible for the arrangement and costs of any such cabling work.
• The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.

Telephony Services

• VDSL2 Phone is a phone service that is offered with your VDSL2 plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem supplied by iiNet. Our VDSL2 Phone services will not work on a third party modem.
• Calls to 000 emergency services may not be possible in the event of a power outage.
• We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
• Calls to 19/1900 numbers are not available.
• Calls to certain 'high-risk' international destinations are not available by default.
• This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the VDSL2 Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
• For calls on VDSL2Phone:
  • Timed international calls are charged per second.
  • Calls to Australian mobile numbers are charged per 30 second block.
  • Included calls are subject to our Acceptable Use Policy.
• VDSL2 Phone must be paired with an active iiNet VDSL2 service. If your VDSL2 plan is cancelled, your VDSL2 Phone service will also be cancelled.
• Transferring an existing phone number to VDSL2 Phone will disconnect the existing phone service. After a successful transfer, please contact your existing provider to ensure that your phone service and any add-on services are cancelled.

Hardware

• With VDSL2 you will be supplied an iiNet modem (which is Wi-Fi and VoIP enabled).
• $10 hardware delivery fee applies for iiNet-supplied hardware.

All about your quota

• iiNet VDSL2 comes with unlimited data, and no excess usage charges or shaping speeds.

Contract Terms

• All iiNet ULTRA Broadband VDSL2 plans are offered on a no lock-in contract.

Call Rates

You can add a call pack to your VDSL2 plan to reduce call costs on eligible calls. Call pack charges apply.
View our International call rates

How it Works

To get VDSL2 Phone up and running in your home, you'll need:

• A phone handset and cable
   VDSL2 Phone works just like a normal phone. To start using it, all you need to do is plug a standard phone handset (approved for use in Australia) into your VDSL2 WiFi modem.
• VDSL2 Wi-Fi Modem
   You must use the VDSL2 WiFi Modem supplied by us in order for your VDSL2 Phone service to work.

Features

 VDSL2 Phone includes the following standard features:

• Calling Line ID Blocking
• Call Barring
• Call Forwarding Always, Busy, Selective and No Answer
• Call Waiting
• 3-Way Calling

• Support articles on iiHelp
• VDSL2 FAQ
• Billing and Payment details
• Warranty information