Ultra Broadband plan for Canberra
Need an affordable alternative to nbn® in Canberra? Make the switch to iiNet’s Ultra VDSL2 Broadband and enjoy no lock-in contract plans with unlimited data and a dual-band modem included.
General Information
What is VDSL2?
VDSL (Very-High Bitrate Digital Subscriber Line) is delivered over a Fibre to the Node network in the ACT. Fibre optic cable connects to nodes and from there, short lengths of dedicated copper cables connect to a VDSL2 wall socket in your premises.
VDSL2 installation
How long does it take to get connected to VDSL2?
Typically, VDSL2 connections are completed within 10 business days although in some cases connection may take up to 20 business days - this varies depending on whether or not you've had VDSL2 installed at your address previously as well as VDSL2 installer availability. In such scenarios, you or someone over the age of 18 must be in attendance for the appointment.
Connections may occur sooner if VDSL2 has previously been connected at your address and no installer is required.
What happens when VDSL2 is installed?
If a VDSL2 installer is required to visit your premises to install any required equipment or complete your VDSL2 connection, we'll be in touch to book a suitable appointment with you. In such scenarios, you or someone over the age of 18 must be in attendance for the appointment.
An installation is typically not required if VDSL2 has been previously connected at your address within the last 6 months.
Factors that may affect your VDSL2 connection speed
| Quality and capability of hardware This can include modems, Wi-Fi routers and Ethernet or phone cables. |
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| Wi-Fi signal interference You can learn how to improve your home or office’s Wi-Fi signal here. |
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| Network Congestion For example, when speeds slow during peak traffic in the evenings. |
| Which content is being accessed There may be insufficient server capacity or other issues affecting a specific website or online game. |
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| Number of connected devices When too many devices share the same bandwidth, data flow is limited |
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| VDSL2 Infrastructure For example, the length and quality of copper cabling to your premises. |
* Actual throughput speeds may be slower and could vary due to various factors as described above.
Terms
All iiNet services are bound by our Customer Relationship Agreement. This section offers a quick summary of the terms and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.
General Terms
Connecting to VDSL2
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Please do not disconnect your existing services until your VDSL2 service is working.
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Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to VDSL2 (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is VDSL2 compatible.
- We are responsible for your service up to the Network Boundary Point which is the first VDSL2 wall socket in your premises.
- Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the Network Boundary Point may not work when you connect to VDSL2. You may require a registered cabler to connect these to your VDSL2 service. You will be responsible for the arrangement and costs of any such cabling work.
- The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.
Telephony Services
- VDSL2 Phone is a phone service that is offered with your VDSL2 plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem supplied by iiNet. Our VDSL2 Phone services will not work on a third party modem.
- Calls to 000 emergency services may not be possible in the event of a power outage.
- We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
- Calls to 19/1900 numbers are not available.
- Calls to certain 'high-risk' international destinations are not available by default.
- This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the VDSL2 Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
- For calls on VDSL2Phone:
- Timed international calls are charged per second.
- Calls to Australian mobile numbers are charged per 30 second block.
- Included calls are subject to our Acceptable Use Policy.
- VDSL2 Phone must be paired with an active iiNet VDSL2 service. If your VDSL2 plan is cancelled, your VDSL2 Phone service will also be cancelled.
- Transferring an existing phone number to VDSL2 Phone will disconnect the existing phone service. After a successful transfer, please contact your existing provider to ensure that your phone service and any add-on services are cancelled.
Hardware
- With VDSL2 you will be supplied an iiNet modem (which is Wi-Fi and VoIP enabled).
- $10 hardware delivery fee applies for iiNet-supplied hardware.
All about your quota
- iiNet VDSL2 comes with unlimited data, and no excess usage charges or shaping speeds.
Contract Terms
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All iiNet ULTRA Broadband VDSL2 plans are offered on a no lock-in contract.
Fees
Fees
|
Non-standard setup |
As defined by installer |
|
VDSL2 Wi-Fi modem |
$0 |
|
Hardware delivery |
$10 |
*Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed prior to iiNet setup.
Hardware non-return fees
If you withdraw an order from us (before your service is activated) and receive the modem we supplied to you, you will need to pay for the modem unless it is returned to us in good working order within 21 days of withdrawing your order.
If you cancel your service after it has been activated, any applicable modem payment fees will apply in accordance with the terms and conditions of your chosen service.
| Hardware | Amount |
|---|---|
| Hardware Fee | $60.00 |
If you have selected a Fetch plan, received the Fetch Set Top box supplied to you and want to:
- withdraw your order from us (before your internet service is activated); or
- remove your Fetch subscription only (before your Fetch hardware is activated),
your Fetch setup fees will be credited back to your account once the Set Top box is returned to us in good working order within 21 days of withdrawing your order or removing your Fetch subscription (before Fetch hardware is activated), respectively.
If you cancel your Fetch subscription after it has been activated, any applicable Fetch payment fees are non-refundable.
| Fetch setup fees | Amount |
|---|---|
| Fetch Mini | $89.99 |
| Fetch Mighty | $399.99 |
$10 delivery fees are not refundable.
VDSL2 Phone
Call Rates
|
Local Calls |
Included |
|
Standard National Calls |
Included |
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Standard Australian Mobile calls |
29c/min (per 30 second block) |
|
1300 and 13 Numbers |
30c/call untimed |
|
International Calls |
From 5c/min |
You can add a call pack to your VDSL2 plan to reduce call costs on eligible calls. Call pack charges apply.
View our International call rates
How it Works
To get VDSL2 Phone up and running in your home, you'll need:
- A phone handset and cable
VDSL2 Phone works just like a normal phone. To start using it, all you need to do is plug a standard phone handset (approved for use in Australia) into your VDSL2 WiFi modem. - VDSL2 Wi-Fi Modem
You must use the VDSL2 WiFi Modem supplied by us in order for your VDSL2 Phone service to work.
Features
VDSL2 Phone includes the following standard features:
- Calling Line ID Blocking
- Call Barring
- Call Forwarding Always, Busy, Selective and No Answer
- Call Waiting
- 3-Way Calling
Promotion Terms
iiNet Ultra VDSL50 12 Month Offer
Discount available to approved new iiNet Ultra VDSL customers (‘Eligible Customers’) signing up to the iiNet Ultra VDSL50 Broadband Plan (‘Eligible Plan’). New connections only. Offer available until withdrawn. Discount includes $20/mth off monthly plan fees on the Eligible Plan for the first 12 months. Discount will be applied monthly to your bill and is forfeited if you cancel or change your plan within the first 12 months. After the first 12 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is not available in conjunction with other in-market offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.
iiNet Ultra VDSL100 12 Month Offer
Discount available to approved new iiNet Ultra VDSL customers (‘Eligible Customers’) signing up to the iiNet Ultra VDSL100 Broadband Plan (‘Eligible Plan’). New connections only. Offer available until withdrawn. Discount includes $20/mth off monthly plan fees on the Eligible Plan for the first 12 months. Discount will be applied monthly to your bill and is forfeited if you cancel or change your plan within the first 12 months. After the first 12 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is not available in conjunction with other in-market offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.
iiNet Ultra VDSL Max 12 Month Offer
Discount available to approved new iiNet Ultra VDSL customers (‘Eligible Customers’) signing up to the iiNet Ultra VDSL Max Broadband Plan (‘Eligible Plan’). New connections only. Offer available until withdrawn. Discount includes $20/mth off monthly plan fees on the Eligible Plan for the first 12 months. Discount will be applied monthly to your bill and is forfeited if you cancel or change your plan within the first 12 months. After the first 12 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is not available in conjunction with other in-market offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.
Fetch Subscription Promo Offer Terms
For personal use only. Fetch Subscription Offer (‘Offer’) available to new Fetch subscribers adding a Fetch subscription to a new or existing Eligible iiNet Internet Plan (‘Eligible Customers’). To receive the Offer, Eligible Customers must either (a) sign up to a standard Fetch Subscription at the time they sign up to their Eligible iiNet Internet Plan on the iiNet website; or (b) sign into Toolbox and add a Fetch Subscription to their Eligible iiNet Internet Plan after the internet service has been activated. $89.99 Fetch set up fee applies to all new subscriptions. Eligible Customers will receive: $5/mth off monthly Fetch Subscription fees for the first 24 months (i.e. Fetch Subscription will be $0/mth for the first 24 months). Discount will be applied monthly to your bill and is forfeited if you cancel your service or change to a different iiNet internet plan that is not eligible for this discount offer. After the first 24 months, your Fetch Subscription monthly fees will be charged at the undiscounted monthly price of $5/mth. This offer is available in conjunction with other in-market offers. Offer available until withdrawn. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.
Fetch Ultimate Pack Offer Terms
For personal use only. Fetch Ultimate Offer (‘Offer’) available to new Fetch subscribers signing up to a new Eligible iiNet Internet Plan who (a) add a standard Fetch subscription to their service; and (b) add the Fetch Ultimate Pack to their subscription, in the same transaction (‘Eligible Customers’). Not available to existing iiNet internet customers or customers with an existing Fetch subscription. Eligible iiNet Internet Plans are: Ultra Cable, Ultra VDSL2 and Ultra FTTB. To receive the Offer, Eligible Customers must sign up to a standard Fetch Subscription and add on the Fetch Ultimate Pack at the time they sign up to their Eligible iiNet Internet Plan on the iiNet website. $89.99 Fetch set up fee applies to all new standard Fetch subscriptions. Eligible Customers will receive: $20/mth off monthly fees for their Fetch Ultimate Pack Subscription for the first 6 months (i.e. Fetch Ultimate Pack Subscription will be $0/mth for the first 6 months). Discount will be applied monthly to your bill and is forfeited if you cancel your service or change to a different iiNet internet plan that is not eligible for this discount offer. After the first 6 months, your Fetch Ultimate Pack Subscription monthly fees will be charged at the undiscounted monthly price of $20/mth. Ultimate Pack monthly fee is charged in addition to the Fetch subscription monthly fee. This offer is available in conjunction with other in-market offers, including the iiNet Ultra Cable/VDSL2/FTTB $10/mth off first 6 months and the Fetch Subscription Offer. Offer available until withdrawn. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.